Bangert Computer Systems’ (BCS) focus is on helping construction firms become more efficient and profitable through the use of robust software solutions from Sage.
BCS wanted to explore alternative engagement platforms with their customer base, specifically they had 3 questions:
- Could they provide better customer service by allowing clients access to historical cases and solutions?
- Could they reduce email traffic by providing clients with controlled online access to resources?
- Could the process of booking classes be managed online? (The current process involved using a custom entity in Sage CRM and 2 other online solutions)
- Could customers have the ability to view and manage their membership without assistance from BCS staff?