Convert emails to CRM cases, file and tag them to make logging issues a breeze. Record and document all customer cases in CRM allowing you to deliver a better customer experience and having nothing fall though the cracks.
Give your staff the ability to create Companies, Contacts and cases on their mobile and upload and view photographs from their device into CRM. They can also log phone call information and emails while on the go. Custom fields can also be added to this and the functionality even extended using our plugin framework.
Customers can help themselves to log issues and record and read updates. Documents and customer data is available anytime reducing the need for manpower. Control access to resources and log customer activity in you system.
Using CRM Email Templates and the Accelerators Outlook integration you can ensure that your business has a consistent voice and method for dealing with cases and how you respond to them.