Our Email Integration is available for Classic Outlook, New Outlook and Gmail with subtle functionality differences
Below we have outlined the differences
Accelerator Feature | Classic Outlook | New Outlook | Gmail |
---|---|---|---|
Live Integration with real time data updates | ✓ | ✓ | ✓ |
Sage CRM Context View from Email | ✓ | ✓ | ✓ |
File Email (including attachments) | ✓ | ✓ | ✓ |
Navigate Sage CRM Data from Email | ✓ | ✓ | ✓ |
Search Sage CRM Data from within Email | ✓ | ✓ | ✓ |
Choice of Themes | ✓ | ✓ | ✓ |
Unlimited Search Results | ✓ | ✓ | ✓ |
Choice of Languages | ✓ | ✓ | ✓ |
User Settings (font size, dark mode) | ✓ | ✓ | ✓ |
Convert Emails to New Primary Entities (Comp/Pers/Case/Oppo/Lead) | ✓ | ✓ | ✓ |
Custom Entity Support | ✓ | ✓ | ✓ |
Customisation Capabilities | ✓ | ✓ | ✓ |
Pipeline Access | ✓ | ✓ | ✓ |
File sent emails manually from within sent folder | ✓ | ✓ | ✓ |
Available to download from relevant App Stores – Chrome and Microsoft | ✓ | ✓ | ✓ |
Email Templates (with previews) | ✓ | ✓ | ❌ |
Compose Features (Templates, Address Book) | ✓ | ✓ | ❌ |
Attach Documents (Entity Specific) | ✓ | ✓ | ❌ |
Create New Appointment | ✓ | ❌ | ❌ |
Search feature (parse) | ✓ | ❌ | ❌ |
Tagging for contextual filing beyond email context | ✓ | ❌ | ❌ |
Individual Mailbox setup required | ❌ | ✓ | ❌ |
Task Pane pinning required | ❌ | ✓ | ❌ |
Send and File Combined | ✓ | ❌ | ❌ |
File First in Compose mode followed by Send Via Outlook | ❌ | ✓ | ❌ |
Prompt and Send Dialog box | ✓ | ❌ | ❌ |
Click on the links below to review the integrations available…